Privacy Policy

Your privacy is important to us at Chill & Tonic.  In line with General Data Protection Regulation (GDPR), we are required by law to obtain your written consent to hold the information which you provide on your Consultation Form safe and secure.  You are given the opportunity to consent to us using your contact details to communicate with you by post, email, telephone, social media messenger, text or other methods of electronic communication.  

By signing the initial consultation form, you are opting in and consenting to your therapist holding and processing your personal data for the purposes of ensuring that you are medically suitable for your treatment to comply with insurance requirements.  The information will be held confidentially and not shared with anyone else.  

By law we are required to retain your information for 7 years from your last visit for insurance purposes, and once that time has elapsed, paper consent forms will be shredded and records held on a secure computer will be deleted, with advice from a professional to ensure this is done satisfactorily.  You may opt out of receiving communication at any time by contacting your therapist.  Please note that all processing of your personal data will will cease once you have withdrawn consent, other than where this is required by law (the medical history and insurance requirements) but this will not affect any personal data that has already been processed prior to this point.  

If you do not give your consent, we will be unable to use your data, except in certain limited situations, such as where required to do so by law (the medical history and insurance requirement) or to protect members of the public from serious harm.  

We are required to allow you to view your information at any time - you may contact us should you wish to do so, and of course if you are not happy with the way we are holding and processing your data, you have the right to complain to the ICO.